Batch Tracking
Know which unit went where.
Every unit is captured at receiving with its batch or serial number, so you can trace any dispatched order back to the consignment it came from. If you need to isolate a batch, you can do it in minutes rather than reconstructing it from spreadsheets.
This matters most for watches and fine jewellery, where serial numbers underpin warranty and authentication, and for cosmetics and haircare, where batch traceability is a compliance requirement rather than a convenience. Full audit export available at any time.
01
What gets captured, and when
At intake, before anything reaches a shelf:
- —The unit's serial or batch number, read from the item or its packaging
- —The inbound consignment it arrived on, and the date
- —Photographs of high-value intake
- —Any discrepancy against your packing list, sent to you the same day
When it ships, the dispatch record carries the serial or batch number against the order. That's the link most operations don't have — they know what left, but not which one.
02
Watches and fine jewellery
A serial number is how a warranty claim is honoured and how a resale is authenticated. If you can't say which serial went to which customer, a warranty claim becomes a judgement call and an authentication query becomes your problem.
It also matters on eBay. Watches sold at £1,500 or more are automatically enrolled in eBay's Authenticity Guarantee and ship to eBay's authenticator before reaching the buyer. Knowing exactly which unit went into that process is not optional.
03
Cosmetics and haircare — this one is law
Under the UK Cosmetics Regulation, a batch code is mandatory on every cosmetic product, on both the primary container and the outer packaging. Its purpose is targeted recall: identifying exactly which production runs are affected rather than pulling everything you've ever sold.
To be precise about what we do and don't do. The batch code on the product is put there by you or your manufacturer, and maintaining batch records for your Product Information File is the Responsible Person's obligation.
What we add is the missing half: which batch went to which customer. Without that, a recall notice goes to your entire customer list. With it, it goes to the eighty people who actually received the affected batch.
Cosmetics and haircare sit on regulated storage at £295 per month — £45 above standard storage, for the coordination work rather than extra space.
You appoint your own UK Responsible Person through a third-party provider, at your own cost. We are not your Responsible Person and we do not act as one. What we provide is the data they need: batch capture at intake, which batch went to which order, and traceability records on request.
You remain responsible for safety assessments, labelling and product notification.
04
A recall, in practice
You're told batch L2419 has a stability problem.
- 01You tell us the batch number
- 02We pull every dispatch record carrying it, with order references and dates
- 03We quarantine any remaining units of that batch still on our shelf
- 04You get an export identifying exactly which orders are affected
Minutes, not a weekend of cross-referencing spreadsheets — and a recall that reaches the right people instead of alarming everyone.
05
Audit export
Available on request at any time, covering the full chain from inbound consignment to dispatched order. Format agreed at onboarding so it drops into whatever you already use.
06
What we don't do
We capture what's on the item — we don't generate batch or serial numbers for you. We don't become your Responsible Person. We don't hold your Product Information File. And we can't retrospectively add tracking to stock received before it was set up, so decide at onboarding rather than after.
Know which unit went where.
Courier shipping is billed separately. You choose your carrier — we'd suggest Royal Mail for simplicity — and it isn't included in our per-unit fee.